Shipping
- Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the US.
- All in stock orders ship within 24hrs of your order
- Free shipping is for standard shipping only if expedited shipping is needed please contact us for price
- If any free shipped item is returned, we will credit the full amount minus the shipping and handling.
- At this time we do not ship outside the United States
- My Team Store may ship packages with signature required.
- My Team Store will ship all orders at the best possible means to arrive at your location
- During the holiday season please allow for additional shipping and handling time
- Items returned for other then damaged in transit my be subject to 15% restocking fee
Returns
The packing slip in your package will contain detailed instructions for returning an item. Here are the basic steps:
If you wish to return items you can email yourteamplayshere@gmail.com or call us at 864-650-5334 to request a return authorization (RA) number. Please make sure you obtain a return authorization number prior to sending an order back for refund or exchange as we can only accept returned packages that have an RA# written clearly on the outside of the package. Please call or email us for more information or special customer service issues.
- Pack the item securely in the original package.
- Enclose a copy of the Receipt & Packing Slip with the item. Be sure to keep a copy of the packing list for your records. If you cannot send your packing list, please include your order number, billing name, and address with the item.
- All products must be returned in NEW condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to ensure full credit.
- All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
- For your protection, we recommend that you use UPS or Insured Parcel Post for your return. Unless your packing slip directs you to ship an item to a different address (and if so, follow such directions), ship the return package to:My Team Store
Returns Department
509 Shadow oaks dr
Easley Sc 29642
Keep the Return Tracking Number from the package you are returning to insure that the package is returned to the warehouse.
Upon receipt of the returned merchandise (and appropriate tags, receipts), we will credit the account originally charged within 1 credit card billing cycle from receipt of the return. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.
Our Standard Return policies do not apply to all items. For a list of exceptions to our Standard Return policies and instructions on how to return these particular items; please read our Return Exceptions policy.
Damaged or Defective Items
If you receive a damaged or defective item, contact a Customer Service Specialist within 3 days of delivery at 864-650-5334. Please supply the Specialist with your order number, item number and tracking number from your original confirmation e-mail. The Specialist will also need your e-mail address and phone number.
YourTeamPlaysHere.com will make every reasonable effort to assist you with your return. If you do not contact Customer Service, you are responsible for all return shipping charges. If there is extensive damage to the carton, contact a Customer Service Specialist immediately at 864-650-5334. Please have your order number available when you contact the Customer Service Specialist.